Complaints
Disputes & Complaints
Lucan District Credit Union wants to be viewed by all our members as efficient & fair in all our dealings with you.
However, as with any service provider, things may go wrong from time to time. Should you have a complaint about how we dealt with you, please let us know about it:
- Where our service is unduly slow or inefficient,
- Where we may have been less than courteous,
- Where you think we have discriminated against you,
- Where something has occurred in respect of your account which you are not happy with,
- Where you are unhappy with the service or advice received,
- Where an application for a loan has been declined, or
- Any other matter
Complaints received will be investigated fairly, and in accordance with our Disputes & Complaints Policy (a copy of this is available to any member on request, and at no charge).
Your complaint may help us improve our service to you and other members.
Thankfully, Lucan District Credit Union rarely receives complaints, but we are keen not to become complacent. If something has gone wrong, we want to hear from you.
We cannot address a complaint unless we know about it. Please contact our Disputes & Complaints Officer in the first instance for an initial discussion. Should you wish to lodge a formal complaint, our complaints form can be found at the link below. Please complete and return to the person and address listed below.
Our Disputes & Complaints Officer is:
Tracey Thunder
Address:
3 The Mall
Lucan
Co. Dublin
K78 E625
or contact Tracey through the email or phone number below.
Email: help@lucancu.ie
Phone: 0818 297 007
